Primary speaker:
Katerina Kamicaitis, Senior Manager, Business Transformation and Program Management
Additional speaker:
Ravneet Kaur, Director, Strategy and Business Transformation, IITS, UTSC
Description:
This session explores how effective IT governance and Strategic Portfolio Management (SPM), enabled by ServiceNow, support the University of Toronto Scarborough (UTSC) in aligning technology investments with institutional priorities, managing risk, and delivering measurable value. Designed for IT leaders, project managers, and institutional stakeholders, the presentation offers a practical, real-world look at governance structures, decision-making processes, and portfolio practices that drive transparency, accountability, and strategic alignment across UTSC.
It then explores Strategic Portfolio Management (SPM) as an end-to-end lifecycle approach, connecting idea intake and demand management through to project management, resource management and portfolio optimization. Participants will see how a structured prioritization and scoring approach, combined with risk considerations, supports informed decision-making across competing initiatives. The session will also highlight how ServiceNow SPM enables real-time visibility through dashboards and reporting, supporting better planning, resource alignment, and benefits tracking.
Examples from UTSC will demonstrate how integrated governance and portfolio practices enhance visibility, strengthen collaboration, and improve institutional agility.
The session concludes with an interactive discussion and Q&A, encouraging participants to reflect on their current practices and identify practical steps to strengthen strategic alignment within their own areas.
