Primary speaker:
Will Heikoop, Coordinator, Digital Learning Innovation & Engagement, ITS
Description:
This rapid roundtable session showcases early experiments using Claude to support staff work and improve administrative efficiency at the University of Toronto. Rather than presenting polished case studies, this session highlights real pilots in progress — practical, grounded explorations of how generative AI can meaningfully assist day-to-day institutional work.
Presenters from different units will cover the problem they set out to address, their approach to integrating Claude into workflows, early outcomes, and lessons learned. Examples may include drafting and editing support, workflow automation, knowledge synthesis, project planning and other staff-facing use cases.
The goal is not to promote AI adoption uncritically, but to surface concrete insights about what works, what doesn’t, where time savings are real and where human judgment remains essential. Attendees will gain a candid look at experimentation in action, practical implementation considerations, and emerging patterns across pilots.
This session is designed to spark peer learning, cross-unit collaboration and thoughtful discussion about responsible, sustainable AI use in administrative contexts.
