Primary speaker:
Althea Webster, Agile Delivery Lead, Student Information Systems, ITS
Additional speakers:
Carolyn Ballard, Information Systems Analyst, Student Information Systems, ITS
James Tse, Senior Information Systems Analyst, Student Information Systems, ITS
Description:
This session will explore how we addressed cross-unit coordination challenges by shifting to a more transparent and collaborative Agile delivery model. Faced with decentralized stakeholders, slow turnaround times, and limited visibility, we reframed the problem beyond development to focus on engagement and shared ownership. By introducing structured Scrum practices, regular stakeholder touchpoints, and clearer requirements processes, we improved both delivery speed and quality. The session will highlight measurable operational gains, increased stakeholder confidence, and key lessons on how transparency, early engagement, and shared accountability can significantly enhance cross-unit collaboration.
